CHRISTMAS MENU BOOKINGS - FULL TERMS & CONDITIONS
A non-refundable deposit of £10 per person is required to confirm all Christmas menu bookings and any parties of 10 or more people between December 1st and 31st. The deposit will be deducted from the final bill provided that all the following terms and conditions are adhered to. Payment of the deposit is deemed acceptance of these terms & conditions.
PAYING A DEPOSIT & BOOKING CONFIRMATION
Until the deposit is paid the booking remains “provisional” and may be cancelled without notification should the tables allocated be required for other requested bookings. Please note that we no longer accept cheques so all deposits must be paid via a debit or credit card (in person or by telephone on 029 2049 1900). Cash can be paid at the restaurant only - please do not post any form of payment. Invoicing for deposits is normally available to companies giving 14 days notice. Once the deposit is paid the booking will be confirmed and you will be sent/given a receipt for the payment which you will be required to bring with you on the day of your booking.
INCREASING THE NUMBERS OF GUESTS
If you wish to increase the number of guests after booking please contact us immediately and we will do our best to accommodate them. Please note that this may not always be possible due simply to the number of tables and chairs available to us at the time of your booking. Should your numbers increase we will ask you to increase your deposit accordingly by £10 per additional guest.
DECREASING THE NUMBER OF GUESTS & CANCELLATIONS
All deposits are non-refundable. If you are unable to attend for whatever reason (including, but not limited to, sickness, accidents, severe weather or industrial action) after payment of your deposit then your booking will be treated as a cancellation and all payments will be retained. If one or more guests are unable to attend (and no replacement can be found) their deposit will be treated accordingly and not deducted from the bill.
In the unlikely event that we have to cancel your booking then all monies paid will be refunded.
YOUR TABLE ARRANGEMENTS
All bookings have a 2 hour table allocation unless agreed otherwise by prior arrangement with the manager. We will do our best to accommodate bookings on one single table; however, the limitations of the restaurant (and the size of other bookings) may mean that this will not always be possible. You will be informed to the best of our knowledge of any different table layouts on booking. Please note that due to later bookings it is not possible to guarantee a specific table/area when you book.
Our menus include vegetarian options for each course. We will do our best to cater for any other special needs you may have, dietary or otherwise, but we request that these are made clear to us in writing, preferably at time of booking or on payment of deposit at the very latest.
Parties must all order from the same menu. Christmas menus need to be booked and pre-ordered in advance – we will provide you with a pre-order form to make this easier. If you have been asked or have requested to pre-order then we must receive the completed pre-order form no later than 7 days before your booking; it is not possible for pre-orders to be amended once received. You may also want to consider pre-ordering wine (& mineral water) for your table if you are likely to request several bottles of any particular wines during your visit.
Our advertised menu and prices are published well in advance. Whilst we will endeavour to avoid alterations we reserve the right to make changes at any time and without advance notice.
HOUSE RULES & LICENSING LAWS
Please note that persons under 18 must leave the premises by 10pm and are not permitted to drink alcohol under any circumstances whilst on the premises. If you have any guests who are fortunate enough to look under 21 then please ask them to bring either a passport or photo driving licence. The management reserve the right to refuse admission or service in accordance with licensing law and in such cases any pre-paid monies will not be refunded or deducted from the final bill.
ON THE DAY / NIGHT
The time booked is the actual sit-down time. Guests are welcome to arrive in advance (and stay afterwards) and use our bar area. Please inform us immediately if you are running late and note that it may not be possible to extend the time allocated when the booking was made. In the event that some or all guests arrive late the booking may be subject to the removal of one or more courses due to time constraints.
BILLING & PAYMENT
Bills may be split in two (one for food and one for drink) provided that this is requested when you arrive. No other splitting of bills will be permitted. Please remember to bring your deposit receipt(s) with you on the day of your booking. Settlement, in full, must be made on presentation of the bill. An optional service charge of 10% will be added to the bill - payment of which is entirely at your discretion. Please note that we no longer accept cheques and that our Christmas menu is not valid in conjunction with any offer, promotion or discount.